FAQ

Aamro has been in the industry for more than 15+ years of experience in the field of Logistics and Mission Critical Spare parts storage and distribution.

The CEO of Aamro has been in the business of Logistics for 40+ years and we offer his expertise and experience to the benefit of our customers. The second generation of the family has already joined the business thus ensuring the continuity of our excellent service which we are renown for.

Any issues that our customers may have is addressed instantly. Keeping modesty aside, none of our customers had any issues or escalations so far since the service levels that are offered are customer centric and proactive so there is no room for failures. Each and every customer gets a dedicated customer relationship Manager who is available 24/7 365 days of the year. Your telephone calls to our manages or even our CEO will never go to any voice mail, rather it will be answered instantly. If send us an email you will never get an email response saying that the person is in a meeting or on a vacation. On the contrary the email will be answered within 30 minutes of receiving it. We are a lean and mean company that means the overheads are less so the cost advantage is passed on directly to our customers.

Of course, we will be interested, you will get the same red carpet service that we offer to all our customers. We don’t differentiate between big or small customers. In our organisation we extend preferential treatment to all our customers. You will also be provided a dedicated Customer Relationship Manager who will personally take care of your requirements. We firmly believe that a small customer today will definitely be a big customer tomorrow.

A critical part is any part that has a specific impact on a company’s ability to continue production or operation, and as the word denotes “Critical”, the part is essential to function and if it is not available on time, the company whose production has stopped just because of a small part may stand to lose hundreds or thousand dollars every hour, and may also be at the risk of losing their customers.

A forward stocking location is usually a warehouse in a decentralised distribution hub, that is located very close to the point of use for the material in order to allow for just-in-time delivery based on the customers requirement.

Depending on the geographical location it will take anywhere between 30 to 90 days.

Here again it may take up to 90 days depending on the trade regulations of the country.

Yes, you will have access to our state of the art Warehouse Management System, where you will have access to the real time inventory and tracking of your shipment. The information is updated every 05 minutes by our back office/help desk who work round the clock 24/7 365 days.

We are experts in this field as we are the providers of outsourced service to various multinational customers.

Yes, we are an ISO 9001:2015 accredited company. JAS ANZ is the government-appointed accreditation body for Australia and New Zealand responsible for providing accreditation of conformity assessment bodies (CABs) in the fields of certification and inspection. Accreditation by JAS-ANZ demonstrates the competence and independence of these CABs.

Yes, of course. Our number is 534431981.

Yes, all our delivery vehicles are fitted with the most modern state of the art GPS systems. We also have Geo Fencing in place to give our control desk team visibility to track and monitor our delivery vehicles. This means better delivery performances and real time information for the customers.